[Updated: January 27, 2025]
© 2025 Osiris with its all subsidiaries.
ALL RIGHTS RESERVED.
PRIVACY POLICY
Your privacy is important to Osiris. This Privacy Policy explains how Osiris
with its all subsidiaries (“Osiris”,
“
we”, “our”, “us”) collect, store, use, disclose, share
and transfer your information
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY BEFORE YOU
USE ALL THE WEBSITE, SOFTWARE, AND SERVICES PROVIDED BY Osiris (COLLECTIVELY,
THE “Osiris SERVICES”). BY USING Osiris SERVICES INDICATES YOUR AGREEMENT TO THIS
PRIVACY POLICY AND Osiris COLLECTING, STORING, USING, DISCLOSING, SHARING AND
TRANSFERRING YOUR INFORMATION ACCORDING TO THIS PRIVACY POLICY.
We may modify this Privacy Policy at any time, provided certain provisions
of this privacy policy prove to be incomplete or outdated and further provided
that these changes are reasonable for you, taking into account your interest.
If we make material changes to this privacy policy, we will post the new
version on the website which will become effective immediately.
What Information We Collect
When you interact with us and our Services, including through a product you
purchase from any seller which could be connected to our Services (“Product”), Osiris
will collect information about you according to this Privacy Policy, including
“personal information” and “non-personal information.”
“Personal information” means information about you that specifically
identifies you or, when combined with other information we have, can be used to
identify you, such as name, date of birth, physical address, telephone number
and email address.
“Non-Personal
information” means information that alone cannot directly identify you, such as
your occupation, language, zip code, area code, product serial numbers, URL,
log data that automatically records information about your visit, such as your
browser type, domains, page views, the URL of the page that referred you, the
URL of the page you next visit, your IP address, and page navigation, unique
device ID collected from Products and your mobile devices, video content files
that do not contain personal visual identity information, the country and
time zone of the connected Product, geo-location, mobile phone carrier
identification, and device software platform and firmware information.
How We Collect Your Information
Osiris collects personal information about you through the Osiris Services
in several ways.
§
When you register with Osiris Services:
You voluntarily
provide us with personal information when you create your account to use Osiris
Services. In addition, when you install and activate Products, you will be
asked to provide certain basic information via our Osiris Services, such as your
Product name, the Product’s verification code and serial number, which are
unique to the Product connected to the Osiris Services and associated with your
account, if applicable.
§
When you saved video content on the Osiris
Services:
When you save content through Osiris
Services, like video clips, live video streams and images (“Your content”), we
will collect personal information that will allow you to save Your Content.
§
When you contact us for support:
When you respond to our e-mails, contact our customer
service, or use other customer support tools, we collect your information to
provide you with support, verify your identity with your account profile
information, and confirm your Product.
Osiris also collects non-personal information through the Osiris
Services in several ways.
§
When you use the Osiris Services to help us understand
how you are using the service, improve Osiris Services, and support:
We often collect industry-standard non-personal
information when you access our Osiris Services. We collect this type
of information to provide you with a more relevant experience, to prevent
misuse, and to ensure that our Osiris Services are working
properly. We may also record adjustments you make to our Products through
the Osiris Services. We store this information along with data collected
directly by your Product. If you have questions about the security and privacy
settings of your mobile device, please refer to instructions from your mobile
service provider or the manufacturer of your device to learn how to adjust your
settings.
We also use cookies, web beacons, pixel tags, and other
technologies to keep records, store your preferences, improve our
advertising, and collect certain non-personal information, like log data and
device data. In particular, we use cookies that allow us to connect your Osiris
Services activity with other information we store about you in your profile or
as related to your interactions with Osiris Services. This allows us to
better understand how you use our Osiris Services and Products,
diagnose and troubleshoot any problems you having, and otherwise administer and
improve our Osiris Services and Products. The use of cookies also
helps you to smoothly navigate our Osiris Services.
§
When you stream Your Content to the Osiris Services:
When you use the Product’s recording or
streaming features, we may record and process video and/or audio content from
the Product. This may include capturing and emailing to you portions of this
data as part of a notification or analyzing the data to identifying motion or
other events. We may process information from your Product so that we can send
you alerts when something happens.
How We Use Your Information
In order to provide a better user experience, we, or our vendors on our
behalf, use information collected as described in this Privacy Policy to:
§
Operate, maintain, improve, and develop our Osiris
Services and Products;
§
Increase the safety of our Osiris Services and Products
– for example, for user authentication, security protection, fraud
detection, filing, and backups;
§
Perform auditing, analytics and conduct customer
research;
§
Send you e-mails, SMS (including commercial messages)
and Push to promote Osiris Services and Product, and send you important notice,
such as reminders, technical notices, updates, alerts, support and
administrative messages, service bulletins, and requested information. Because
notice is important to your interaction with Osiris, you may not opt out of
receiving it;
Unless you choose to unsubscribe, Osiris may contact you by
sending electronic communications in order to inform you about new products and
services. We also may use information collected as described in this Privacy
Policy with your consent or as otherwise required or permitted by law.
How We Share Your Information
The following are
the limited situations where we may share your personal information:
§
We share your personal information with Osiris
affiliates, who are required to use that information in accordance with the
purposes described in this Privacy Policy.
§
We use service providers, vendors, technicians and
other third-parties to help us process, store, and protect some of your data
and otherwise help us administer our Products and Osiris Services effectively,
provide a better user experience, process your purchases, and increase the
quality of our Products and Osiris Services. These third-parties are forbidden
from using your personal information for non-Osiris purposes and are required to
protect your information in accordance with this Privacy Policy.
§
We may provide information to third-parties if we
believe in good faith that we are required by mandatory law to do so. For
example, to comply with legal orders and government requests; response to a
subpoena, or similar legal process, including to law enforcement agencies,
regulators, and courts in the relative countries where we operate; to protect
the interests of our customers and users of the Osiris Service; to respond to
claims that any content posted or displayed using the Osiris Service violates
the rights of third parties; in an emergency protect the health and safety of
users of the Osiris Service or the general public; or to enforce compliance with
our Terms of Service.
§
If Osiris and/or all or part of our assets are ever
sold or transferred, your personal information may be among the items sold or
transferred.
§
We share information to protect our own legitimate
business interests when we believe in good faith that we are required or
permitted by law to do so. For example, we may share your personal information
as needed to support auditing, compliance, and corporate governance functions;
to combat fraud or criminal activity; to protect our rights or those of our
affiliates and users; or as part of legal proceedings affecting Osiris.
We may also
disclose non-personal information publicly or with
third-parties. For example, we may share non-personal information:
·
for the same reasons we might share Personal
information;
·
to better understand how our customers interact
with Osiris Services and Products, in order to optimize your
experience, improve our products, or provide better services;
·
for our own research and data analytics;
·
with our vendors for their own analysis and research;
or
·
to facilitate targeted content.
Securing Your Personal Information
Osiris has implemented commercially reasonable administrative, technical,
and physical security controls that are designed to safeguard personal
information. We also conduct periodic reviews and assessments of the
effectiveness of our security controls. Notwithstanding the above, no method of
transmission over the Internet, or method of electronic storage, is 100%
secure. Therefore, please understand that though Osiris has endeavored to
protect your personal information, but Osiris cannot guarantee that your
personal information is under absolute security with the existing security
technology. If your personal information is leaked or stolen because of force
majeure or safety controls which cannot be attributed to Osiris, You agree that Osiris
does not need to take responsibility of your loss. If you have any questions
about the security of our Osiris Services, you can contact us via telephone
or e-mail at the relevant Osiris Support information for your country.
1) Data security measures
We attach great importance to the security of your personal data. We have taken appropriate physical, technical and management security measures to prevent your personal data from accidental losses and from unauthorized access, use, alteration and disclosure. For instance, we use encryption technology to improve the security of personal data and trusted protection mechanisms to prevent personal data from being maliciously attacked.
2) The retention of personal data
We will retain your personal data for no longer than it is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. To determine the appropriate retention period for personal data, we may consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other channels. If you want to learn more about the retention period of your personal data, you may directly contact us.
Accessing and Correcting Your Personal Information
Keeping your personal information current helps ensure that we provide you
with the most relevant offers. You can access and update your personal
information via your account profile. While we are ready to assist you in
managing your subscriptions, deactivating your account, and removing your
active profile and data, we cannot always delete records of past interactions
and transactions. In addition, because of the way we maintain certain services,
after you delete certain information, we may temporarily retain backup copies
of such information before it is permanently deleted.
We will retain your personal information for as long as your account is
active or as needed to provide you services and to maintain a record of your
transactions for financial reporting purposes. We will also retain and use your
personal information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
Children’s Privacy
Osiris does not intend that any portion of its Osiris Services will be
accessed or used by children under the age of 18, or equivalent minimum age in
the relevant jurisdiction, and such use is prohibited. If we obtain actual
knowledge that an account is associated with a registered user who is under the
age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we
will promptly delete information associated with that account. If you are a
parent or guardian of a child under the age of 18, or equivalent minimum age in
the relevant jurisdiction and believe he or she has disclosed personal
information to us, please contact us by phone or email at the relevant Osiris
Support information for your country. A parent or guardian of a
child under the age of 18, or equivalent minimum age in the relevant
jurisdiction may review and request deletion of such child’s personal
information as well as prohibit the use there of.
Your Rights
You can send us an email at info@osiris-security.com to request exercising your rights in relation to your personal data. You may also object to or request us to restrict the processing of your personal data. If we process your personal data based on consent, you may withdraw your consent at any time by contacting us at info@osiris-security.com. A summary of your legal rights is set out below
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data by entering into【Account – Delete Account】where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your data unlawfully or where we are required to erase your personal data to comply with local law. However, for specific legal reasons, such as it is mandatory for us to retain your personal data as required by laws, we may not be able to comply with your request of erasure but we will notify you at the time of your request in such circumstance, if applicable.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Apps or services to you. We will advise you if this is the case at the time you withdraw your consent.
For security reasons, we will take steps to authenticate your identity before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.
Global Operations
You agree to our information practices, including the collection, storage,
use, processing and sharing of your information as described in this Privacy
Policy, as well as the transfer and processing of your information to the countries
globally where we have or use facilities, service providers, or partners,
regardless of where you use our Services. You acknowledge that the laws,
regulations, and standards of the country in which your information is stored
or processed may be different from those of your own country. In the European
Economic Area (EEA), we will store and keep your personal information inside
the EEA in encrypted form including when we utilize third party storage. We
will not transfer it outside EEA.
Contact Us
Please contact us if you have any questions or comments about our privacy
practices or this Privacy Policy. You can reach us via telephone or e-mail at
the relevant Osiris Support information for your country.